Join an award winning insurance company in the heart of CBD that’s redefining what great service looks like. Our client is a well-established brand with a loyal customer base and a strong focus on retention, service excellence, and delivering real value to their clients. About the Role Within this role, you will be speaking with customers who are thinking of leaving their insurance policies to re-uncover their needs and also to match a policy that suits them again. Using a mix of empathy, problem-solving, and product knowledge, you’ll retain customers by showing them they’re genuinely valued. Outside of these, you will also assist customers with quotations as well as any relevant queries regarding their policies. Key Responsibilities Proactively contact customers at risk of cancelling to understand concerns and present tailored solutions Resolve customer enquiries across phone, email, and live chat channels with care and efficiency Identify patterns in customer feedback and escalate insights for continuous improvement Support the wider customer care team with service queries and complaints handling Maintain accurate records in the CRM and contribute to team KPIs Ideal Candidate Genuine care about customer experience Prior experience with retentions or within a call centre environment Experienced with working towards targets and KPIs Prior Life Insurance experience highly desirable but not essential Interested? Click “Apply Now” to be considered for the opportunity
